Objective: Different payors have different policies about how and when we can bill for client no shows or refusals. This article explains how to add or adjust visits to make sure a caregiver gets paid for show up pay.
For visits where a Caregiver shows up to the visit and a client refuses service or is not at home, use the table below to know what actions to take depending on the client’s payor.
- In the Schedule Calendar for that Caregiver, update the visit per the rules above by changing the client / duration where needed.
- Update the Service to “Show Up Pay”
- Add a Note that states the Client Name, Original Service, and Cancellation reason
- Change the Visit Status to Complete
Source: Implementation Team