OBJECTIVE: This article provides information and processes for the Internal Communications Team at Help at Home.
NOTE: All large/mass employee communications and communication plans must go through Internal Comms for review. Examples of times you should contact Internal Comms include, but are not limited to when you need to reach:
- Branch Managers
- Entire Market(s)
- Caregivers (200 or more)
- Field Support Center
- People Managers
- Entire Help at Home Organization
Please avoid using email for Caregivers unless approved by your Director of Market Ops and Internal Communications. The primary method to communicate with Caregivers is SMS text message.
Our goal is to be Proactive, Intentional, Consistent, and Open by identifying the:
- Right place: Decrease the number of emails/texts sent to our teams throughout the week by funneling specific content into the right comms channels
- Right time: Plug messages into overall company communications so that no messaging is lost and overlap/overwhelm of communication is decreased
- Right people: Confirm the appropriate audience is reached (i.e. union/non-union, acquisitions, etc.)
- Right message: Ensure messaging is aligned with organizational priorities and brand voice; ensure the audience understands what is being said
How do I reach Internal Comms?
- Submit a request through the Knowledge Center. On the home page, click Submit a Request found in the top right corner > select Internal Communications Request and complete the form.
- Please allow at minimum 3-5 business days for the completion of requests.
- For conversations around more robust comms plans (new technology launch, policy rollout, open enrollment, major change for employees that requires change management considerations, etc.), contact Megan Lueders, Internal Communications Director.
Source: Internal Communications Team