OBJECTIVE: This article provides an overview of the Help at Home Survey Readiness Team as well as answers to frequently asked questions.
Table of Contents:
Survey Readiness Team Overview
Survey Readiness Snapshot
Survey Readiness FAQ
What is the survey readiness team?
The survey readiness team is a group of quality professionals that partner with their assigned markets to conduct reviews using tools based on regulations, conditions of participation and/or accrediting bodies.
Who is the survey readiness team?
The team members are Christine Newell, Brittany Gonzales, Susan Simmons, Joyce Sidley and Jacqueline Roseboro. (as of 9/14/23)
Who is my survey readiness partner
To find your survey readiness partner, refer to the below map.
How do I contact the survey readiness team?
You can email or send a TEAMs message to anyone on the team at any time. You can also reach them by contacting your state’s Quality & Compliance lead. The survey readiness team also has an email for general questions/requests DL-SurveyHelp@helpathome.com.
What is a survey readiness review?
A survey readiness review is used to assess survey readiness at the individual branch level prior to an external survey. They are broken down into three categories: Maintenance; Regulatory Window; Urgent/Consolidation. Survey readiness reviews can be remote, on-site or a hybrid survey.
What are the readiness review categories?
- Maintenance: No external surveys occurring. These are used to see where an office is, the status of a corrective action plan or as a follow-up to an in service.
- Regulatory Window: These reviews are planned 90 days (when possible) prior to an external survey to prepare. There are multiple touchpoints leading up to the review and following. Depending on when the survey partner was notified, there is a second survey readiness review. The second review is to ensure that anything found during the first review has been addressed and to answer any questions.
- Urgent/Consolidation: These reviews occur after offices have been consolidated or acquired. Urgent reviews are usually the result of an external survey and are the least common type of review we conduct.
How do I request a survey readiness review?
Reach out to your state Quality & Compliance leader to request a survey readiness review for your branch. They will contact your survey partner to schedule a review.
What is the process once a survey is requested?
The survey readiness partner will reach out to introduce themselves and let you know when they will begin the survey. Tools will be sent to you prior to survey for you to review and have time to ask questions. They will choose 10 personnel and participant files to review and may request that you send them some information.
What happens following a survey readiness review?
Once completed, they will schedule opportunities call to go over results and work together to create a plan to correct and prevent. During the meeting, education and resources are offered to further support the market once the review is closed. Depending on findings, a follow up review may be scheduled.
Source: Quality Team