OBJECTIVE: This article provides instructions on how to view your pay stub (payslip) as a Caregiver at Help at Home.

Table of Contents:

Viewing Pay Stubs using the Caregiver Mobile App
- Download the Caregiver Mobile App
- View Your Paystubs
  - New Payslip Format Overview (as of January 1, 2024)
Caregiver Payslip FAQ

Viewing Pay Stubs using the Caregiver Mobile App

Download the Caregiver Mobile App

To access your pay stub, you must first download the Caregiver Mobile App (Caregiver Connect). Download the app by using one of the following methods:

a. Scan the QR code below.

b. Download from the relevant app store on your mobile device.

Apple App Store

Google Play Store

View Your Paystubs

1. Log in to Caregiver Connect and tap View Pay Stubs from the Pay Stubs section on the home screen.

A screenshot of a phone

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2. Tap View Pay Stub from the Most Recent Pay section.

3. Your current pay stub will appear. Tap the Download icon at the top right of the screen to download your paystub.

4. To view your paystub from a previous pay period, tap navigate to the Pay Stubs section and tap Past. This provides an overview of all previous pay periods that you can access.

5. The Past pay stub view will provide you an overview of all previous pay periods to access. [HR1] Tap the filter icon to search for a specific time period.

6. Select a filter, choose a date range, and tap “Filter” to search for paystubs. You can set a custom range to expand results.

NOTE: If you are unable to use a mobile device, you can still access your pay stubs via the Help at Home Portal: https://portal.helpathome.com/login. For assistance or issues with the Help at Home portal, please contact IT / Help Desk.

New Payslip Format Overview (as of January 1, 2024)

Employee Information - Address, Office, Name, and Employee ID
Header Level Paycheck details - Pay Period Dates, Check Date, Hours Worked, Gross Pay, Pre- Tax Deductions, Employee Taxes, Post Tax Deductions, and Net Pay
Earnings - Detail of earnings based on hours approved for pay period, including bonus, holiday hours, and reimbursement
Employee Taxes - All federal, state, and local (if applicable) taxes deducted from employee paycheck
Pre-Tax Deductions - All pre-tax deductions for given pay period
Post-Tax Deductions - All post-tax deductions for given pay period (ex. Roth IRA)
Taxable Wages - Total taxable wages for given pay period
Payment Delivery - Format of payment to employee (Ex. Check or Direct Deposit)
Absence Plans - Breakdown of PTO balances by accrued PTO hours, used PTO hours, and available PTO

NOTE: Amount = Current Paycheck Value. YTD = Value for Year-to-date

Caregiver Payslip FAQ

I worked during a holiday. Where is my holiday pay?

Refer to the Holiday Pay section in the Caregiver Paid Time Off (PTO) Information article for more information.

What are my overtime hours? Why didn't I get my overtime?

Overtime is paid for worked hours over 40 hours in a single week, not including PTO. Sometimes Learning and In Service hours can qualify as overtime.

Example 1: If an employee provides 42 hours of service, they will receive 2 hours of overtime.
Example 2: If an employee provides 38 hours of service and completes 4 hours of learning, they will receive 2 hours of overtime.

Where are my expenses?

There is a line in the Earning section of a PDF pay slip that show travel and/or expense reimbursements.

What are my tax deductions? Why are they different from previous paychecks?

Help at Home has upgraded to a superior payroll platform and as part of the transition, validated the tax settings are up-to-date.

NOTE: You may have been contacted to update your Federal Tax Elections (W4) by December 29, 2023 or your State Tax Elections by January 1, 2024. If you did not complete these updates, your Federal Tax Elections were defaulted to Single 0.

If you’d like to change your elections, please complete the form on DocuSign: DocuSign.

I’m missing a benefit deduction. Did I lose my benefits?

Please contact benefits@helpathome.com for review and resolution of your benefit elections.

Why are there union deductions/COPE on my paycheck? I have never paid union or COPE fees before.

Illinois Union Dues - As a union member, dues must be deducted from your weekly paycheck. If you no longer wish to make these contributions, you will need to contact SEIU Members Resource Center at 866-933-SEIU (866-933-7348) and file an appeal. Once the appeal is approved, SEIU will provide an approval letter. Submit the approval letter to your Branch Manager, who will initiate the opt-out process with Help at Home.
Indiana Union Dues - SEIU notified Help at Home that you voluntarily agreed to pay membership dues. Therefore, these contributions were deducted from your weekly paycheck. If you no longer wish to make these contributions, please notify your Branch Manager, who will initiate the opt-out process.
COPE Fees - SEIU notified Help at Home that you voluntarily agreed to contribute to the union’s political fund, COPE. Therefore, these contributions were deducted from your weekly paycheck. If you no longer wish to make these contributions, please notify your Branch Manager, who will initiate the opt-out process.

I see LOOKBACK on my paycheck. What does that mean?

The LOOKBACK line shows any visits prior to 12/24 (IL, MO, IN) or prior to 12/23 (MS) that you're being paid for in this paycheck.

What questions should I direct to my branch?

Please contact your branch regarding any of the following questions:

Why is my pay rate different than what was on my paycheck last week?
Why is my pay rate different for the PTO I took versus the hours I worked?
Why is my pay rate $X for my holiday time off?

Content Source: Help at Home Payroll Department