OBJECTIVE: This article provides instructions on how to view your pay stub (payslip) as a Caregiver at Help at Home.

Table of Contents:

Viewing Pay Stubs using the Portal

NOTE: The following instructions are applicable to Caregivers in the following markets: IL, IN (excluding Adaptive), MS, and MO.

NOTE: Caregivers in DE, GA, MI, OH, and PA can view their pay stubs using UKG: Accessing UKG Ready (Kronos) & Viewing Pay Stubs.

Caregivers can view or print their pay stubs from the "portal" by using their existing Portal ID or Workday ID.

To log in and view pay stubs in the portal:

1. Navigate to the Employee Portal: https://portal.helpathome.com/ to access your pay stub.

NOTE: For assistance or issues with the Help at Home portal, please contact IT / Help Desk.

2. Enter your 12-digit Employee ID number (Great Plains) or your Workday ID.

NOTE: If you do not know your Workday ID or cannot find your Employee ID Number on your pay stub, please contact your local branch for assistance.

3. Enter your passcode. Your passcode is the last 4 digits of your Social Security Number. After you log in for the first time, you will be prompted to change your passcode.

4. Once you have logged in, navigate to the Pay Summary tab. Previously, Caregivers could see the Pay Code Description. This has been removed but does not impact what is paid to the employee.

NOTE: You will be able to see Deductions on the Pay Summary tab. These may be the same or different than the ones in the image below.

Overview of Payslip Format and Key Changes

NOTE: The PDF format includes more information and will look differently than previous PDFs (as of January 1, 2024).

Key Changes to your pay slip:

Previous Term in 2023 Payslip (OLD)	Now Called in 2024 Payslip in 2024 (NEW)
Social Security	OASDI
WAGE	Creditor Garnishment
DUESM	IL Dues
COPE (IL and IN Only)	Union Political Action Contrib

New Payslip Format Overview (as of January 1, 2024)

Employee Information - Address, Office, Name, and Employee ID
Header Level Paycheck details - Pay Period Dates, Check Date, Hours Worked, Gross Pay, Pre- Tax Deductions, Employee Taxes, Post Tax Deductions, and Net Pay
Earnings - Detail of earnings based on hours approved for pay period, including bonus, holiday hours, and reimbursement
Employee Taxes - All federal, state, and local (if applicable) taxes deducted from employee paycheck
Pre-Tax Deductions - All pre-tax deductions for given pay period
Post-Tax Deductions - All post-tax deductions for given pay period (ex. Roth IRA)
Taxable Wages - Total taxable wages for given pay period
Payment Delivery - Format of payment to employee (Ex. Check or Direct Deposit)
Absence Plans - Breakdown of PTO balances by accrued PTO hours, used PTO hours, and available PTO

NOTE: Amount = Current Paycheck Value. YTD = Value for Year-to-date

Caregiver Payslip FAQ

I worked during a holiday. Where is my holiday pay?

Refer to the Holiday Pay section in the Caregiver Paid Time Off (PTO) Information article for more information.

What are my overtime hours? Why didn't I get my overtime?

Overtime is paid for worked hours over 40 hours in a single week, not including PTO. Sometimes Learning and In Service hours can qualify as overtime.

Example 1: If an employee provides 42 hours of service, they will receive 2 hours of overtime.
Example 2: If an employee provides 38 hours of service and completes 4 hours of learning, they will receive 2 hours of overtime.

Where are my expenses?

There is a line in the Earning section of a PDF pay slip that show travel and/or expense reimbursements.

Caregivers can see expenses under TEXP, TTIME, and/or BEX in the portal: https://portal.helpathome.com/.

What are my tax deductions? Why are they different from previous paychecks?

Help at Home has upgraded to a superior payroll platform and as part of the transition, validated the tax settings are up-to-date.

NOTE: You may have been contacted to update your Federal Tax Elections (W4) by December 29, 2023 or your State Tax Elections by January 1, 2024. If you did not complete these updates, your Federal Tax Elections were defaulted to Single 0.

If you’d like to change your elections, please complete the form on DocuSign: DocuSign.

I’m missing a benefit deduction. Did I lose my benefits?

Please contact benefits@helpathome.com for review and resolution of your benefit elections.

Why are there union deductions/COPE on my paycheck? I have never paid union or COPE fees before.

Illinois Union Dues - As a union member, dues must be deducted from your weekly paycheck. If you no longer wish to make these contributions, you will need to contact SEIU Members Resource Center at 866-933-SEIU (866-933-7348) and file an appeal. Once the appeal is approved, SEIU will provide an approval letter. Submit the approval letter to your Branch Manager, who will initiate the opt-out process with Help at Home.
Indiana Union Dues - SEIU notified Help at Home that you voluntarily agreed to pay membership dues. Therefore, these contributions were deducted from your weekly paycheck. If you no longer wish to make these contributions, please notify your Branch Manager, who will initiate the opt-out process.
COPE Fees - SEIU notified Help at Home that you voluntarily agreed to contribute to the union’s political fund, COPE. Therefore, these contributions were deducted from your weekly paycheck. If you no longer wish to make these contributions, please notify your Branch Manager, who will initiate the opt-out process.

I see LOOKBACK on my pay check. What does that mean?

The LOOKBACK line shows any visits prior to 12/24 (IL, MO, IN) or prior to 12/23 (MS) that you're being paid for in this pay check.

What questions should I direct to my branch?

Please contact your branch regarding any of the following questions:

Why is my pay rate different than what was on my paycheck last week?
Why is my pay rate different for the PTO I took versus the hours I worked?
Why is my pay rate $X for my holiday time off?

Content Source: Help at Home Payroll Department