OBJECTIVE: This article provides instructions on how to create your account and select your app settings in the Viv Home Care app.

Table of Contents:

• Create Your Account
  • New User Sign Up
  • Current HAH Caregiver Connect Mobile App Users
• App Settings
  • Notification Settings
  • Location Sharing
  • Biometrics

Create Your Account

New User Sign Up

1. Download the Viv Home Care App.
2. Enter your organization’s name exactly as shown “hah”
3. Set up your log-in credentials using the Viv Welcome email:
   • Email – use your personal email address.

You will receive a welcome email from the Viv platform in your personal email inbox.

Current HAH Caregiver Connect Mobile App Users

If you previously used the HAH Caregiver Connect App:

1. Go into the HAH Caregiver Connect Mobile App.
2. Click the “Go to Viv” button to continue.
3. Use your email to create a new password in the Viv App.

App Settings

Notification Settings

The first time you set up your Viv app, you’ll be asked about notifications. It is very important that you Enable Notifications.

1. When prompted, click OK.
2. Click Open Settings.
3. Click the toggle button to Allow Notifications.
4. Select how you want to be notified (Lock screen, App icon badge, and/or Pop-up)

NOTE: If you need to enable notifications after the initial set-up, go to your phones Settings, select Apps, locate the Viv app, choose Notifications, and then enable notifications.

Location Sharing

The first time you set up your Viv app, you’ll be asked to enable your Location. Enable location services on your device to ensure you can successfully check in.

1. When prompted, click Share My Location.
2. It is best to choose Precise and choose While using the app/Allow all the time.

NOTE: (last image) If you need to enable notifications after the initial set-up, go to your phones Settings, select Apps, locate the Viv app, choose Permissions, and then enable Location sharing.

NOTE: The app will only track your location during your check-in and check-out time. It does not track your location outside of your visit.

Biometrics

Biometrics identify you using your fingerprint or facial recognition. You can set up biometrics in order to quickly and safely sign in to your Viv app.

1. In the Viv app, go to Settings.
2. Toggle the switch next to Biometrics.
3. You’ll be asked to enter your four-digit pin.
4. Click Enable.
5. It will then ask you to sign in using your biometrics.

NOTE: You will have to set up your biometrics capabilities on your phone before you can enable it in the app

Source: Viv Learning Center