OBJECTIVE: Beginning July 5, 2024, Caregivers will use the HAH Portal to view their payslips. This guide provides helpful information and instructions on how to access and navigate the HAH Portal, and when to contact your branch or HAH Support for other needs.

NOTE: This guide is applicable to UKG / Delaware, Georgia, Michigan, Ohio, and Pennsylvania Caregivers. For the Korean, Russian, and Spanish versions, please open the PDF attachments at the bottom of this article.

Table of Contents:

• Changes Overview
• Getting Started
• Viewing and Printing Payslips
• New Payslip Format Overview
• FAQs and Resources

Changes Overview

What's New for Caregivers?

• Starting July 5, 2024, Caregivers will view payslips and future W2s in the HAH Portal​
• Paper checks will be mailed to branches

What's Staying the Same?

• Logging in and out for shifts, and signing off on shift tasks, stays in the AMS or IVR phone line​
• Submitting expenses processes are not changing for Caregivers​
• Caregivers will continue to call their branches or HAH support as needed, including PTO requests and pay/tax election changes​
• LOA requests will continue to be processed via Broadspire​
• UKG Self-Service will remain available for historical pay information​

What's Going Away?

• Paper checks will no longer be mailed to a Caregiver’s home​
  • If you want to change your pay election to direct deposit, contact HAH Support at 1-833-983-3325​
  • If you want to change your pay election to a Netspend Skylight card, visit your primary branch to get started!

Getting Started

Logging In

1. Identify your Employee ID
   NOTE: If you do not know your Employee ID, you can reach out to your Care Supervisor; credentials will be sent to Caregivers via text message on 7/3/24 and 7/5/24
2. Navigate to the HAH Employee Portal.
3. Enter your Employee ID in the Employee ID field.
4. Enter your Passcode.
   • Your first-time sign-in passcode is the last 4 digits of your SSN; after you log in for the first time, you will be prompted to change your passcode
5. Click Sign In.

Viewing and Printing Payslips

Payslips are located in the Pay Summary tab:​

1. Once you have logged in, navigate to the Pay Summary tab to view payslips.
   • NOTE: The Visits screen that opens first will be empty for most Caregivers.

1. • • The number on top of the Pay Summary tab is the net payment, aka, what is paid out to you.​

     • Code refers to the type of pay code of the payment (it’s normal to not have a description!)​

     • Deductions include deduction items such as medical, tax withholdings, etc.

2. Click the PDF Icon in the upper-right corner to open a PDF version of the payslip in a few tab, and print the payslip from there.
   • Payslips paid before 6/30/24 will remain accessible in the Paylocity app; HAH Support can also provide historical payslips via email within 48 hours upon request.

Overview of Payslip Format Changes

The new PDF format includes more information and will look differently than previous payslip PDFs!

Image of OLD Payslip PDF Format

Image of NEW Payslip PDF Format

Here are the key changes to the payslip:

New Payslip Format Overview

1. Employee Information: Address, Office, Name, and Employee ID
2. Header Level Paycheck details: Pay Period Dates, Check Date, Hours Worked, Gross Pay, Pre-Tax Deductions, Employee Taxes, Post Tax Deductions, and Net Pay
3. Earnings: Detail of earnings based on hours approved for pay period, including bonus, holiday hours, and reimbursement
4. Employee Taxes: All federal, state, and local (if applicable) taxes deducted from employee paycheck
5. Pre-Tax Deductions: All pre-tax deductions for given pay period
6. Post-Tax Deductions: All post-tax deductions for given pay period (ex. Roth IRA)
7. Taxable Wages: Total taxable wages for given pay period
8. Payment Delivery: Format of payment to employee (Ex. Check or Direct Deposit) 
9. Absence Plans: Breakdown of PTO balances by accrued PTO hours, used PTO hours, and available PTO

NOTE: Amount = Current Paycheck Value. YTD = Value for Year-to-date

FAQs and Resources

Here are answers to some commonly asked questions.

1. Why use the HAH Portal to view payslips? The HAH Portal will support increased Caregiver self-service, allowing you to access, view, and print your payslips without calling a branch. 
   
   • Reminder: payslips paid out before 6/30/2024 can be accessed in UKG self-service
2. Who do I reach out to for different types of help? We recommend that you start with your Care Supervisor and primary branch, but some items must be handled by different support teams:
   
   • IT Support Desk (1-877-892-9655) can help with access issues or questions related to the HAH Portal
   • HAH Support (1-833-983-3325) can help with AMS-related questions, changing a pay election like moving from paper checks to direct deposit, and providing historical pay information

If you have additional questions, please reach out to your Care Supervisor for support!

Source: Workday Implementation Team