OBJECTIVE: This article provides instructions on how to use Interactive Voice Response (IVR) in order to clock-in and clock-out of shifts if the AlayaCare mobile app is not working.
Table of Contents:
Clock-in using IVR
You are required to use your client’s approved phone number in order to use IVR. To clock in:
- From your client’s phone, call the following IVR number for the state where you work:
- Georgia IVR Number: 912-394-4448
- Enter your six-digit employee ID. If you do not know your employee ID, contact the support line at 1-877-893-9997 or call your branch.
- Listen to the Main IVR Menu:
- (Press 1) Punch in
- (Press 2) Punch out
- (Press 3) Listen to your schedule
- (Press 4) Listen to your service tasks
- If you do not know your schedule for the day, press 3.
- If you are ready to clock in, press 1 and listen to the prompts.
- Once you’ve clocked-in to the visit, press 4 to listen to your service tasks.
Clock-out using IVR
You are required to use your client’s approved phone number in order to use IVR. To clock out:
- From your client's phone, call the IVR number for the state where you work:
- Georgia IVR Number: 912-394-4448
- Enter your six-digit employee ID. If you do not know your employee ID, contact the support line at 1-877-893-9997 or call your branch.
- Listen to the Main IVR Menu:
- (Press 1) Punch In
- (Press 2) Punch Out
- (Press 3) Listen to your schedule
- (Press 4) Listen to your service tasks
- (Press 0) Speak to a coordinator
- To mark your service tasks complete, follow the below steps:
- From the main menu, Press 4 for Service Tasks.
- Press 2 for Required Interventions.
- IVR will read out the list of service tasks. Press 1 to select the first task on the list.
- IVR will repeat the selected task. Press 1 to mark the service task as complete OR Press 2 to mark the service task as incomplete.
- Press 1 to confirm the selection.
- Repeat for each service task on the list until none are remaining.
- IVR will announce, “You have no remaining required interventions,” and direct back to the main menu.
- From the main menu, Press 2 to clock out.
Source: Implementation Team