MatrixCare: Managing Caregiver's Signature PIN

OBJECTIVE: This article provides instructions on how Caregiver's manage their signature PIN in MatrixCare (web and mobile device).

Table of Contents:

• Create a New Signature PIN
• Change a Signature PIN
• Reset a PIN

NOTE: Ensure you are logged in to MatrixCare and that IndianaHomecare is entered in the Tenant field.

Create a New Signature PIN

1. On the profile icon, tap on the Manage Signature Pin link.
2. On the Setup Signature PIN page, tap on the Send Verification Code button.
3. A verification code will be sent to the user’s cell phone via SMS. On the Verify Your Identity page, enter the Verification Code and click Next.
   NOTE: You have a maximum of three attempts to enter a valid verification code. If you reach the maximum number of failed attempts, you must resend a new Verification Code.
4. Enter your New Signature PIN.
   NOTE: Your new signature PIN must be four digits.
5. Confirm your New Signature PIN and click Setup Signature PIN. A message displays stating that your Signature PIN Changed Successfully.

Change a Signature PIN

Changing your signature PIN number requires that the user enter the current signature PIN. A link is provided if you forgot your signature PIN.

To change your signature PIN number:

1. On the profile icon, tap on the Manage Signature Pin link. The Change Signature PIN page appears.
   NOTE: The new signature PIN cannot be the same as the current signature PIN. You have a maximum of three attempts to enter your Current Signature PIN. If you reach the maximum number of attempts, you will be logged out. Note: Your new PIN must be four digits.
2. Enter the following:
   • Current Signature PIN
   • New Signature PIN
   • Confirm your new Signature PIN
     
3. Tap Change Signature Pin. A message displays stating that your Signature Pin Changed Successfully

Reset a PIN

If you forget your signature PIN, you can change your signature PIN on your mobile device using the Forgot PIN? link.

To change your signature PIN:

1. On the profile icon, tap on the Manage Signature Pin link.
   
2. The Change Signature PIN page appears. Tap Forgot PIN?.
   
3. Enter your valid 6-digit Verification Code received in a text message on your mobile device. You have a maximum of three attempts to enter a valid Verification Code. If you reach the maximum number of attempts, you must start again. Click Next.
   
4. Enter in the new Signature PIN and Confirm New Signature PIN.
   
5. Tap Setup Signature PIN. A message displays stating that your Signature PIN Changed Successfully.

Source: Customer Support Team