OBJECTIVE: This article provides instructions on how to log in to MatrixCare via a web browser.
1. Navigate to https://app.soneto.net/web/IndianaHomecare via Chrome or Safari.
2. Enter your assigned Username and Password. Enter the tenant code as: IndianaHomecare and click Sign In.
NOTE: Ensure you have MatrixCare bookmarked to your home screen for easy access and to reduce sign in issues.
Once you log in, you will be directed to the main Dashboard. The information available in your Dashboard will depend on your designated role and permissions and the configured settings selected by your agency's administrators.
If you experience issues logging in, follow the troubleshooting steps below:
- Check to ensure that you have the right URL for your organization. The format will be https://app.soneto.net/web/IndianaHomecare
- Make sure that you have entered your assigned username and password correctly. Verify that there are no extra spaces or spelling errors.
- Make sure that you are using Google Chrome or Safari as your browser.
- Check to ensure that storing cookies is enabled in your Chrome Settings. The setting Allow sites to save and read cookie data should be turned on.
- Ensure that you are connected to the internet.
- Please ensure that you have location settings on.
- Refresh browser or close the entire browser and reenter to troubleshoot.
If you are still unable to log in successfully to MatrixCare, please submit a request.
Source: Implementation Specialist