OBJECTIVE: This article provides instructions on how to update the AlayaCare mobile application to its latest version on an Apple or Android device.
If you have yet to download AlayaCare Mobile from the your mobile app store please reference the following article: AlayaCare: Downloading the Mobile App
For optimal results, always update to the latest version of the iOS or Android application on your mobile device. AlayaCare only supports the latest version of the mobile app.
You can either enable automatic app updates (recommended by AlayaCare) on your device or manually update the app to the latest version. If you are experiencing issues with the mobile app, your first step should be to verify that you have the latest version installed.
Table of Contents:
Enabling automatic app updates
AlayaCare recommends using automatic updates to ensure that you always have the latest version of the mobile app. To enable automatic app updates on your mobile device, follow the steps below:
Apple (iOS)
1. Open your Apple device and navigate to Settings.
2. Tap App Store.
3. Turn on or turn off App Updates.
Android
1. Open your Android device and navigate to the Google Play Store.
2. Tap the Menu icon > Settings.
3. Tap Auto-update apps.
4. Select an option:
- Over any network - to update apps using either Wi-Fi or mobile data.
- Over Wi-Fi only - to update apps only when connected to Wi-Fi.
Updating the app to the latest version manually
If you wish to update the AlayaCare app manually, follow the steps below. You can also use these steps to check that you have the latest version installed.
Apple (iOS)
1. Open your Apple device and navigate to the App Store.
2. Search for AlayaCare in the search bar:
3. Check if the option displayed is Open or Update.
- If Open is shown, the newest version is already installed.
- If Update is shown, select update to install the newest version.
NOTE: The what's new section will contain further information about the most recent app version.
Android
1. Open your Android device and navigate to the Google Play Store.
2. Search for AlayaCare in the search bar.
3. Check if the option displayed is Open or Update.
- If Open is shown, the newest version is already installed.
- If Update is shown, select update to install the newest version.
Checking the app version
You can check which version number of the AlayaCare app installed on your device by going to the list of apps under Settings on your phone or tablet (note that the exact steps may vary depending on your device and OS).
Apple (iOS)
1. Open your Apple device and navigate to Settings > General > iPhone Storage and scroll to the AlayaCare app.
2. Tap for more information about the app, including the version number installed.
Android
1. Open your Android device and navigate to Settings > Apps & Notifications and select the AlayaCare app.
2. The version number will display as part of the information about the app.
3. Click Advanced if the information is not displayed by default.
Source: User Support Analyst